These are our terms and conditions for the use of our website the-little-village-bakery.sumupstore.com and the purchase of products through the website.
If you have any queries about these terms, please contact us using the contact form.
The terms and conditions herein together with any notices or conditions on other areas of this website will all together govern use by customers of this website. You should note that The Little Village Bakery may at any time make changes to or remove part of this website without any liability to customers for such changes. The Little Village Bakery reserves the right to change these terms and conditions in the future without specifically notifying customers and continued use of the website or placing of orders after such changes shall be deemed to be acknowledgement and acceptance thereof.
A contract will only come into existence between you the customer and us once your order has been processed and dispatched.
When you as a customer place an order via this website, you warrant by placing the order that:
- You are not a minor or otherwise legally incapable of entering into a binding contract.
- The personal details which you give us on registration are fully complete and accurate.
- You are not using a false name or the name of any other person or body which you are not authorised to use.
Placement of an order
When you place your order you are doing so in acceptance of these terms and conditions and it is important that you have read them before you go ahead and order.
Cancelling an order
Once an order has been placed, we begin preparing your treats especially for you. Because our cookies, brownies, and other baked goods are freshly made to order, we’re unable to accept cancellations or offer refunds once baking has begun.
If you need to cancel or change your order, please contact us as soon as possible after placing it.
- Cancellations made within 1 hour of ordering may be accepted if baking has not yet started.
- After this time, no cancellations or refunds will be possible, as ingredients and time will already have been committed to your order.
If you’ve made an error when ordering (for example, incorrect address or date), please get in touch right away at [email protected] — we’ll always do our best to help if we can.
This policy ensures we can continue to bake everything fresh, reduce food waste, and keep our small business running smoothly.
Acceptance of an order
When an order is placed you will get an order confirmation sent to the email address you provided during checkout, containing information about order content, prices.
Delivery
You as a buyer are free to choose from mentioned and at the time relevant delivery option(s). The Little Village Bakery assumes no responsibility for damages during transport or damages caused from any delays beyond its control:
- Pickup at store
Returns Policy
All of our bakes are freshly made to order, so we’re unable to accept returns or offer refunds once your order has been delivered.
However, we want every customer to love what they receive! If there’s a problem with your order — for example, it arrives damaged, incorrect, or not as expected — please contact us within 24 hours of delivery at [email protected] with your order details and a photo if possible.
We’ll review the issue and do our best to make it right. Depending on the situation, we may offer a replacement, credit, or partial refund.
Please note:
- Because our products are perishable food items, we can’t accept returns for taste preference or change of mind.
- Refunds or replacements are offered only where there is a genuine issue with the order.
- If you collect your order in person, please check it before leaving — we can’t offer replacements once items have been handed over and accepted.
Liability
We try to have the information on this website as accurate as possible but we make no warranties, whether express or implied, regarding its accuracy. We also do not make any warranties regarding any matters relating to the use of this website and it is a matter for you to ensure that your own equipment is protected from viruses or other external factors.
Your rights are protected by the Sale of Goods and Supply of Services Act, 1980, and also the Consumer Protection Act, 2007, where you are a consumer. Nothing in this website shall affect your rights under the applicable law.
Severance
If any of these terms and conditions shall prove to be void, unlawful, or unenforceable for any reason then such term or condition shall be deemed to be severed from the remaining terms and conditions which shall remain valid and enforceable.
If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Allergies
All our products are handmade in a kitchen that handles gluten, eggs, milk, nuts, and soy. Full ingredient and allergen information is listed under each product.